Course Name: QQI Level 5  Communications
Course Code: 5N0690
Duration: 34 Hours  of directed learning (evenings and Saturdays)
Location: Derrane, Roscommon
Module Status: Mandatory
Accreditation: QQI Level 5

Course Aim
 
This course is designed is to develop awareness of the essential role communication plays in human interaction and the relevance of good communication skills in the workplace.  It also explores the most effective principles and practices in gathering and disseminating information and focuses on developing good communication skills through a variety of media.

Course Content

• Listening and Speaking
• Reading and Writing
• Non-verbal and Visual Communication
• Communications Technology

Entry Level 

• QQI Level 4 Certificate or equivalent qualification and /or relevant life and work experience
• Competent in spoken and written English

Progression Route
 
Learners who complete this module can progress towards the full QQI Level 5 Major Award in Healthcare Support 5M4339

Assessment

• Collection of Work allocated by the tutor (50%)
• Skills Demonstrations (50%)
• Oral Presentation Skills
• Visual Communication
• Dialogue Skills
• Discussion and Negotiating
• Message Taking and Giving

Course Delivery

• Directed Learning in a face-to-face setting
• Directed learning via Virtual Classroom (blended Learning) on online Zoom Platform
• Group Discussions/Interactions/Breakout Rooms
• Work Experience/Simulated Work environment
• Tutorials/One on one supported learning
• Role Play
• Self-Directed Learning
• Problem-Based Learning

All training is delivered in a people-centered, friendly, and enjoyable learning environment to ensure each learner is given every opportunity to acquire the necessary knowledge, skills, and competence to excel in a caring role.  Training is delivered by expert dedicated tutors with a background and in-depth knowledge and experience of the healthcare sector including competency with blended learning model of delivery.